FAQ's
About the Brace:
Q: What injuries or conditions does this brace help with?
A: The brace is designed for conditions like arthritis, ACL tears, ligament injuries, post-surgery recovery, and general joint pain.
Q: How do I know which size is right for my dog?
A: Use our size guide to measure your dog’s leg and find the perfect fit. If you’re unsure, contact us for assistance.
- Knee measurement A) Measure around the highest part of the leg. This is usually where the thigh meets the hip near the groin.
- Knee measurement B) Carefully find the middle of the knee cap and measure around the leg.
- Knee measurement C) Find the area 1 inch above the ankle joint and measure around that part of the leg. DO NOT MEASURE AROUND THE ANKLE JOINT.
- Knee measurement D) Measure the length from the highest point of the thigh (A) to the knee (B). Please place the measuring tape in center of leg like the video.
- Knee Measurement E) Measure the length from the knee (B) to the area 1 inch about the ankle joint (C). Please place the measuring tape in the center of the leg and go straight down like in the video. DO NOT MEASURE THE WHOLE LEG!
Q: Will the brace stay securely on my dog during activity?
A: Yes, the brace features strong buckles and adjustable straps for a secure fit, even during playtime.
Q: How long should my dog wear the brace each day?
A: It depends on the severity of the injury. Start with shorter periods and gradually increase as recommended by your vet.
Q: Is the brace washable?
A: Yes, it’s easy to clean—just hand wash with mild soap and air dry.
About Our Store:
Q: Where are you located, and where do your products ship from?
A: We’re based in Arizona, but some items ship from our manufacturing partners to keep costs low.
Q: How long does shipping take?
A: Shipping usually takes 8-12 days. We’re working to reduce this to 2-5 days.
Q: What is your return policy?
A: If the product doesn’t fit or meet your needs, contact us within 60 days for a refund or exchange.
Q: Do you offer exchanges for different sizes?
A: Yes, we’re happy to help with size exchanges to ensure the best fit for your dog.
Q: Do you offer bundle discounts or free gifts?
A: Yes, we frequently offer discounts and free gifts like non-slip socks and guides. Check the site for current deals.
Q: What sets your brace apart from others?
A: Our brace features a unique harness design for improved stability without loosening or sliding off. It's designed with adjustable hinges for joint stabilization, durable materials, and thoughtful features for comfort and usability.