Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
We want your dog to feel better and move freely with the best possible support. If you’re not fully satisfied with your purchase, we offer hassle-free returns within 60 days of purchase. To start a return, simply visit our Returns page [https://wagwize.com/policies/refund-policy] and follow the easy instructions. We’re here to make your experience as smooth as possible.
How do I track my order?
Once your order is on its way, we’ll send you a tracking number via email so you can keep an eye on your dog’s new brace or recovery gear. Track your order directly on our website or through the carrier's tracking page for real-time updates.
Can I cancel or modify my order?
We understand that sometimes plans change! If you need to cancel or modify your order, please reach out to our customer service team as soon as possible. We do our best to process orders quickly, but we’ll gladly help you with any changes before it ships.
Do you have a physical store?
Right now, we don’t have a physical store, but we offer free shipping and free returns on all products! That means you can try our products from the comfort of your home—risk-free. We’re confident your dog will love the relief our products provide, but if not, returning is simple.
2. Product Questions
What size should I order?
Choosing the right size is key to ensuring your dog gets the best support and comfort. We provide detailed size guides on each product page to help you select the perfect fit. Simply visit the product page and refer to the sizing chart to find the ideal size based on your dog’s measurements. If you have any questions or need assistance, feel free to reach out to our customer support team—We’re happy to help!
How do I properly use the knee brace for my dog?
For the best results, simply follow the instructions included with your knee brace or visit the product page for a step-by-step guide. The brace should fit snugly around your dog’s knee, offering support without restricting movement. Adjust the straps to ensure a comfortable yet secure fit. If you're unsure, we also have video tutorials available or feel free to contact our customer service team for personalized assistance.
How do I clean and maintain the knee brace?
To ensure your knee brace stays in top condition, we recommend hand washing it with mild soap and cold water. Allow it to air dry completely before reusing. Avoid machine washing or using harsh detergents as they can damage the materials. Regular cleaning will help maintain the comfort and effectiveness of the brace.
Can my dog wear the knee brace during all activities?
Yes, the knee brace is designed for everyday use, including light activities such as walking or playing. For more strenuous activities, like running or jumping, we recommend checking with your vet before use. The brace provides ongoing support and protection, helping to prevent reinjury during regular movement. Always remove the brace when your dog is resting to allow for natural circulation.
3. Payment Questions
What payment methods do you accept?
We accept a variety of secure payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and Shop Pay. We also offer payment installments through select payment providers to make your purchase more convenient.
Is it safe to enter my payment information on your site?
Yes, absolutely! We use SSL encryption to ensure that your payment information is protected. Our website is secure, and we follow best practices to keep your personal and payment details safe. We take your privacy and security seriously.
Can I use multiple payment methods for a single order?
Currently, we only accept one payment method per order. However, you can use payment installment options like Shop Pay or PayPal Credit to break your payment into smaller, manageable payments. If you have specific payment needs, please contact our customer service team, and we’ll do our best to assist you.
4. Shipping Questions
How long will it take for my order to arrive?
We are working on getting shipping times to around 2-5 days. However, we are a small family-owned business working around the clock to fulfill your orders, so currently shipping takes approximately 8-12 days
Is shipping free?
Yes! We offer free standard shipping on all orders within the United States and Canada. No hidden fees—just free delivery to your doorstep.
Do you offer expedited shipping?
We're excited to announce that we will be adding expedited shipping options very soon! In the meantime, we offer free standard shipping. Stay tuned for faster shipping options coming your way!
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing support@wagwize.com or by calling our toll-free number at 480-779-8610.
What are your business hours?
Our business hours are Monday through Friday from 9:00am to 5:00pm MST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at support@wagwize.com.
Do you have a physical address?
Yes, we do have a physical address. Our headquarters is located at:
1846 E Innovation Park Dr
STE 100
Oro Valley, AZ 85755
United States
Subscribe to our emails
Join our email list for exclusive offers and the latest news.
Choosing a selection results in a full page refresh.
